Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSS407012 Mapping and Delivery Guide
Lead a process to determine and solve root cause for a complex problem
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MSS407012 - Lead a process to determine and solve root cause for a complex problem |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency covers the skills and knowledge required to guide or lead a problem-solving process to solve complex and/or unusual problems. The problem-solving process will usually involve the use of either real or nominal groups to determine the root cause and propose the solution.This unit applies to managers and/or technical experts who are confronted by complex problems to which they need to develop a solution. The problem may be related to any area or process within the organisation or in the value stream and may have been formally presented to the individual for consideration or arise as part of other work.The person may or may not have the required technical expertise for the particular problem, although the problem will require technical expertise to be solved. The problem may be capable of being adequately defined at the beginning of the problem solving activity, or may be progressively defined through continued iterations of the problem-solving activity.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence. The collection of performance evidence is best done from a report and/or folio of evidence drawn from: a single project which provides sufficient evidence of the requirements of all the elements and performance criteria multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria. A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team. Assessment should use a real project where a problem solving process is utilised to solve complex and/or unusual problems in an operational workplace. Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept). Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit. Foundation skills are integral to competent performance of the unit and should not be assessed separately. Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator. The assessor must demonstrate both technical competency and currency. Technical competence can be demonstrated through: relevant VET or other qualification/Statement of Attainment AND/OR relevant workplace experience Currency can be demonstrated through: performing the competency being assessed as part of current employment OR having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months. |
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Prerequisites/co-requisites | |||
Competency Field | Competitive systems and practices |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Recognise complex problem |
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Element: Develop problem-solving methodology |
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Element: Analyse problem |
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Element: Identify root cause |
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Element: Develop a solution |
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Element: Check problem is solved and standardised |
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